Shipping policy
Last updated: May 30, 2026
At Venust Living, we partner with reliable suppliers to deliver high-quality minimalist lighting and home decor directly to you. All orders are processed and shipped from our trusted suppliers.
Order Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
During peak periods (holidays or major sales events), processing time may take up to 5 business days
Shipping & Delivery Times
Delivery times vary depending on your location and chosen shipping method. Please note that these are estimated times only and are not guaranteed.
Destination Estimated Delivery Time
UK (Domestic) 5–10 business days
Europe 7–14 business days
USA / Canada 10–20 business days
Australia / New Zealand 10–20 business days
Rest of World 10–20 business days
Note: International orders may experience additional delays due to customs clearance.
Multiple Shipments Notice
As we work with different suppliers and warehouse locations to offer a wider range of products, items within the same order may be shipped separately. This means your order could arrive in multiple packages and on different delivery dates. Each shipment will include tracking information where available.
Shipping Costs
Shipping fees are calculated at checkout based on your location and selected shipping method.
We offer Free Shipping on all orders over £75 / £100 / £150 (please update threshold).
Express / expedited shipping options are available at checkout for faster delivery.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with a tracking number.
You can track your package using the link provided in the email.
Shipping Address
Please ensure your shipping address is complete and accurate. We are not responsible for deliveries to incorrect addresses provided by the customer.
International Orders
Customers are responsible for paying any applicable customs duties, taxes, and import fees imposed by your country.
We cannot mark packages as “gifts” or declare a lower value for customs purposes.
Delays & Lost Packages
While rare, delays or lost packages can occur. If you experience a significant delay or your package is lost, please contact us. We will work with our shipping partners to investigate and resolve the issue.
Refunds for lost packages will be issued after the carrier completes their investigation (typically 7–14 days).