Refund policy
We want you to shop with confidence at Venust Living.
If something isn’t right with your order, we’re here to help make the process simple and stress-free.
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30-Day Returns
We accept returns within 30 days of receiving your order.
To be eligible for a return, your item must be unused, in its original condition, and in the original packaging. Proof of purchase or your order confirmation will also be required.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, contact us as soon as possible so we can review the issue and provide a suitable solution.
Starting a Return
To request a return, please contact us at:
Once your return request has been approved, we’ll provide instructions on how and where to send your package.
Exchanges
If you would like to exchange an item, we recommend returning the original product first and placing a new order once your return has been accepted.
Refunds
Once your return has been received and inspected, you’ll be notified regarding the approval of your refund.
If approved, your refund will be processed automatically to your original payment method. Please note that processing times may vary depending on your bank or payment provider.
Need Assistance?
If you have any questions regarding returns or refunds, feel free to contact our support team at:
Thank you for shopping with Venust Living.